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Home > Terms Of Business

Terms of Business

This section sets out the main terms of business which apply as between the customer and Any Car Online.
Your enquiry and request for quotations with us, either through this website, via email or post is free of charge.
The role of Any Car Online in the transaction is to provide the website, to show a variety of vehicles and to facilitate the supply of the chosen vehicle by sourcing it and arranging the lease or rental, and any other related services for our clients via our portfolio of providers, funders and dealer network.
The details of vehicles on the website (particularly as to price and options) are based on information provided to us by suppliers. Although we endeavour to make all our vehicle listings and prices as up to date and accurate as possible, due to manufacturer, dealer and occasional administration errors, and constant updates, the price, availability and specification of a vehicle should be deemed to be a guide price and subject to confirmation to you via email or in writing.

The order and payments
Once Any Car Online has provided you with a quotation for your chosen vehicle, including any related processing fee and monthly payments that may be applicable. If you wish to proceed and place an order for the vehicle, we will provide you with a customer order form.
If you are in agreement and wish to lease or rent the vehicle, you will be required to sign and date this customer order from. Full terms and conditions appertaining to your order will be detailed within the order form. If, after a vehicle has been ordered, you cancel your order prior to delivery, you may be liable to a cancellation fee as defined on the vehicle order from. The initial and regular monthly (or weekly) payments are to be paid directly to the funder of the vehicle.

Refunds
If your application has been declined and you have paid any fee to us in advance, any eligible refund will be paid to you within 5-days of the agreed refund

          Newsletter

All enquiries with a valid email address will be added to our newsletter database for special offers and seasonal offers. This can be unsubscribed from this service either via one of the newsletters or by contacting Any Car Online directly.

          Price changes

If a price change affecting the vehicle (other than related to changes in specification) is imposed on the supplier by the manufacturer, effective after the contract date, the customer agrees that the supplier may supply the vehicle and the price change within the parameters defined in the order form will be passed on to the customer.
Although Any Car Online endeavours to make you aware of any charges, fees or deposits that are or may be applied by finance companies or funders However, there are occasionally fees that we have not been made aware of. When you receive the contract or equivalent documents, you should read the terms and conditions to ensure you a fully in agreement with any charges prior to returning the contract or equivalent documents to the finance company or funder.

Vehicle defects, Delivery Delays and Non-conforming Specifications
A date for delivery is only an estimate and does not constitute an obligation to provide the vehicle in the time specified. Delivery dates are subject to change from the manufacturer, (build date delays, import delays etc) and Any Car Online does not accept any responsibility for any losses or inconvenience caused by the delay in supplying an ordered vehicle by the vehicle provider.
If a revised delivery date is forecasted to be more than eight weeks from that detailed on the initial customer order form, we will not hold you liable for the three months instalments should you cancel your order. The administration fee would not be refundable, however, we would permit a credit of this administration fee against another vehicle should you place an order with 3-months of cancelling.
If you are dissatisfied with the delivered vehicle, you must notify the delivery driver and the vehicle dealer before signing the delivery confirmation. You must also return the keys, registration documents and all accessories and documentation supplied with the vehicle. All vehicle defects should be resolved directly with the vehicle dealer and/or funder before you accept and sign for delivery of the vehicle.
After you have taken delivery of the vehicle, it is covered by the manufacturer's or dealers warranty and should be taken to an approved repairer/dealer to deal with any defects. In any instance, you should comply with the terms and conditions of the finance or leasing company. Any Car Online is not responsible for any defects, repair or warranty issues. These should be taken up with the dealer that supplied the vehicle.

Payment Queries
Once you have taken delivery of the vehicle, any issues relating to contractual payments with the funder, during the term of the lease or finance, or otherwise, should be taken up with the directly with the funder/finance company.
If, for whatever reason, any fees due to Any Car Online are not paid within the designated timeframe, Any Car Online is entitled to apply recovery charges to the debt. These are the administration charges that would be added as follows: £25 plus Vat for each reminder invoice (postal or email). £25 for any reminder letter or email.  £150 plus Vat, to initiate any County Court Proceedings, plus any additional debt recovery and/or legal costs that are applied. Interest would be levied at a rate equal to Bank of England Base Rate +8%.

General notices
Any notice given by any party must be in writing or email. Any party will be treated as having received any letter addressed to it at its correct address given on the customer order on the first working day after posting (if sent by Royal Mail Special Delivery) or on the second working day after posting if sent by first class pre-paid mail. Since any notice may be time critical it is agreed that no notices will be sent by second class pre-paid mail. A letter posted on a Sunday, bank or public holiday is treated as having been posted on the next working day. In the case of e-mail or fax, delivery shall be deemed to take place on the next working day. Email communication must be followed up by telephone from the sender to the recipient to confirm receipt.

Customer rights
The customer's rights of cancellation stated above are without prejudice to the customer's statutory rights, including rights under the relevant consumer legislation. In particular, nothing in this agreement shall be deemed to exclude the application of the Consumer Protection (Distance Selling) Regulations 2000 or otherwise derogate from any rights granted thereby.

Complaints

We always aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible. Here, we explain how we will deal with any complaints and what to do if you think your complaint has not been resolved to your satisfaction.

What to do if you have a complaint  

If you have a complaint about any aspect of our service, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, you should in the first instance contact the person with which you have been dealing. Alternatively, you can contact us by telephone or in writing. Your complaint will be resolved by the appropriate person in the shortest possible time.

 Our contact details are as follows:

Complaints Officer, Any Car Online, Business First Centre, 23 Goodlass Road, Speke, Liverpool, Merseyside, L24 9HJ. Tel: 0151 5288048. Email: complaints@anycaronline.co.uk

 To help us resolve your problem, you should provide the following information:

Your full name and contact information, Full details of your complaint, Your lease agreement details, Details of what you would like us to do to put things right, Photocopies of any relevant paperwork

 What we will do if we receive a complaint from you

We will try to resolve your complaint as quickly as possible, however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations. We will send you an acknowledgement within five business days from us receiving your complaint.

We will provide our final response in writing, including our findings and the action to then take. We endeavour to send this final response within 10 business days of receipt of your complaint. The Financial Ombudsman Service requires that this final response must be sent within eight weeks of receiving the complaint.

 What to do if you are not happy with our decision

BVRLA Conciliation Service

As a Leasing Broker Member of the British Vehicle Rental and Leasing Association (BVRLA), any unresolved disputes may be referred to the BVRLA by either the customer or by Any Car Online.

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Details should be submitted by email to: complaint@bvrla.co.uk 

If you do not have access to email, details can be sent by post to:

British Vehicle Rental and Leasing Association, River Lodge, Badminton Court, Amersham, HP7 0DD 

The BVRLA Conciliation Service will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve the matter using the information presented by both parties to the dispute. Any information requested from Any Car Online will be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its finding and recommendations.

The BVRLA aims to resolve complaints through the Conciliation Service within 30 days and members must comply with the Conciliations Service’s findings.

 Financial Ombudsman Service

If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.

 If you have any questions relating to our complaints handling procedure, please contact us on 0151 5288 048

Enforceability                                                                                                                                                                                                                                                                  If any of this contract is held, by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the provision and all other provisions shall to the maximum extent permissible remain unaffected.

English Law
This Contract is governed by English law and any dispute arising under or in connection with it shall be subject to the jurisdiction of the English Courts.

Statutory Rights
Nothing in these terms and conditions shall affect your statutory rights
Any Car Online is committed to the provision of high quality customer satisfaction, however, if you have any reason to be dissatisfied with our service, please email us at complaint@anycaronline.co.uk. We will investigate any issue you may have in a fair and effective manner.

Our Company
Any Car Online is a trading name of Charnock Solutions Limited. Any correspondence should be sent to our operational office at Any Car Online, Business First Centre, 23 Goodlass Road, Speke, Liverpool, Merseyside, L24 9HJ.
Registered Office: Business First Centre, 23 Goodlass Road, Speke, Liverpool, Merseyside, L24 9HJ. Company Registered in England & Wales No: 08098038. VAT Registration No: 155433613. A Regsitered Member of the BVRLA.


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