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FAQ's - Frequently Asked Questions

Business Contract Hire  &  Personal Contract Hire Contracts


Who Supplies the vehicles?

All our vehicles are supplied through the relevant vehicle manufacturers UK dealer network and specialist UK suppliers.

 

Do vehicles have a warranty?

Yes, all our new vehicles come with the full UK manufacturer's warranty. 

 

Is maintenance included?

Full maintenance is available as an optional fixed monthly cost and includes all scheduled servicing as well as wear and tear items such as tyres, brakes, exhaust, battery and labour charges. Free servicing is sometimes inlcuded with a manufacturers warranty.

 

What happens when I need a vehicle serviced or repaired?

You would take your car to your main dealer or an approved service centre. If you included full maintenance in the contract you will receive a maintenance contact number from the finance company from which you can book the vehicle into a local approved garage. Upon request you may also be able to request free vehicle collection and delivery. Some finance companies (mainly, BMW, VW, Audi Seat, Skoda and certian Mercedes contracts) insist you use a main dealer for having your car serviced.

 

What if I need a replacement vehicle?

If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company. Without a relief vehicle option a hire car can be arranged at preferential rates.

 

Is roadside assistance included?

Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer. If an optional full maintenance contract is taken, breakdown is usually included as part of the contract for the full term.

 

What happens in the event of a breakdown?

All vehicles include at least 12 months breakdown cover from the manufacturer although most manufacturers now offer 3 years cover fee of charge. Within the car or van book pack there will be an emergency number to contact day or night.

 

Is delivery and collection included?

We offer free UK mainland delivery to home or work on most leasing deals. Collection depends on the type of contract taken. For contract hire or personal contract hire and contract purchase or personal contract purchase the finance company will collect the vehicle at the end of the contract unless you are purchasing the vehicle.

 

What are my options at the end of the contract?

This depends on the type of contract taken but usually you can either hand the car back, extend the contract or purchase the vehicle from the finance company (dependent upon the funder).

 

How long is the lease period?

Most Contract Hire agreements run from 6-months to 4-years.

 

What is the initial deposit?

We offer a No Deposit Option on most of our Contract Hire deals. If you would like to reduce the monthly payment, you may wish to pay an upfront sum. This can typically be a minimum payment equivalent to 3 monthly installments, plus any admin or processing fee. Larger initial payments usually can be made to reduce the monthly payment further, and may even increase your chances of being approved for funding.

 

Will the contract include Road Fund Licence?

Yes, Contract Hire includes FRL for the duration of the lease. An Operating Lease provides RFL for the first year only.

 

Is car insurance included in the lease?

The lease contract does not include insurance, you have to arrange your own fully comprehensive insurance on the vehicle. 

 

What if I exceed the agreed mileage on the contract?

Any mileage over the contract is charged at the excess mileage rate charged in pence per mile. As an example if the excess was 5 pence per mile then for 1000 miles over contract you would be charged £50 when you return the vehicle.

 

What happens at the end of the lease contract?

At the end of the lease you can either arrange for the vehicle to be collected, or, subject to the funder, you may be offered the option to extend the contract on a month by month basis for a limited period.

 


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